Yes, NetKL operates 24x7 (inclusive of public holidays & weekends).

Please note that; our Main Communication Method is only via Email ( support@netkl.com ), because that Email is Monitored at all times (24x7). SMS/Watsapp/Facebook Messaging are not encouraged, because they are seldom monitored. However, if you Do Not receive our Auto-Generated Email Reply (with Ticket Number) within 30 minutes, You Must Call our Hotline immediately, to Avoid any Delay in Service Activation/Renewal.

Kindly refer our Payment Notification Terms HERE.