Data Backup Policy
NetKL does full data backup for each of our client EVERYDAY (around 1am every morning), and it normally finishes around 6am. However, each time new backup is performed, it would overwrite (delete/replace) the old backup done previously (on the day before). This means, there will be only 1 data backup available, at any one time, i.e the backup done on that day (anytime between 1am-6am). For example; backup performed today has overwritten the old backup done yesterday. Therefore, if your website has been containing errors for many days/weeks/months, the latest backup available would surely contain the same errors. Therefore, you are advised to always practise creating backup yourself, and SAVE the file into your local PC or thumbdrive, because NetKL will not be liable for any loss, claim or damage which is caused by a failed backup or by a failure by you to make regular backups. There are 2 ways to create your data backup. Kindly refer HERE.
If you do not renew your hosting within TWENTY NINE (29) days after expiry date, it will get deleted from our server automatically, without any prior notice/warning. Therefore, clients are advised to always practise creating backup themselves, and SAVE the file into their local PC or thumbdrive. HERE is how to do it.
Client's Responsibility (on Data Backup)
Please note that; just like any other hosting providers worldwide; NetKL does daily data backup only as a courtesy. Sometimes, your backup may not be available when requested, due to system glitch or hardware failure. It rarely happens, but can happen. As the website owner, your data is your property and it is your responsibility to protect your property. At all times, you are advised to make local backups of your data (especially BEFORE & AFTER editing/updating your website). There are 2 ways to create your data backup. (Kindly refer HERE). We recommend that you SAVE & keep your backup file in multiple locations (eg. thumbdrive or local PC at office & home). NetKL will not be liable for any loss, claim or damage which is caused by a failed backup or by a failure by you to make regular backups.