<English version>
Dear our valued clients.

Kindly be informed that the datacenter will perform a one (1) hour 'network maintenance' on this coming Thursday (06/12/2018), for the following servers :

1.30pm to 2.30pm (Malaysia time) : Server  ww33, server ww66, server ww77, and server ww88 only.

7.30pm to 8.30pm (Malaysia time) :  Server  ww55 only.


Other servers will not be effected in this maintenance excercise.

Within this one (1) hour period, the internet connection in the datacenter (for the above-mentioned servers) will be turned off, causing all websites, cPanel & FTP to be inaccessible.

Kindly take all necessary action/preparation, to minimise any inconveniences this may cause, especially when you have any class/seminar or advertisement running on that period.

Yours sincerely,

NetKL Network

Update :

2.30pm : Server ww66 & server ww77 are already UP & running well.

3.30pm : Server  ww33 & server ww88 are still offline. Datacenter requires more time to finish the 'maintenance' work, and are doing their best to finish it a.s.a.p. Sorry for inconveniences caused.

5.05pm : Server ww88 is already ONLINE. Meanwhile, server ww33 is  still offline. Datacenter requires more time to finish the 'maintenance' work, and are doing their best to finish it a.s.a.p. Sorry for inconveniences caused.

8.16pm : Server ww33 is  still offline. Datacenter requires more time to finish the 'maintenance' work, and are doing their best to finish it a.s.a.p. Sorry for inconveniences caused.

11.38pm : Server ww33 is  still offline. Datacenter requires more time to finish the 'maintenance' work, and are doing their best to finish it a.s.a.p, by tonight / early morning. Sorry for inconveniences caused.

7 December 2018 :

12.12am : Due to unexpected long 'network maintenance' work by datacenter, NetKL decided to transfer all hosting accounts in Server ww33 into a brand new server (i.e Server ww00).

12.26am : Transfer process started (performed in queue).

9.08am : 63% of hosting accounts located in Server ww33 have already been transferred to Server ww00 & are already online. The remaining 37% are still in progress (in queue). Should you want to jump queue (to prioritise your hosting account first), please send us a request, by submitting a Ticket (email).  Sorry for inconveniences caused.

11.06pm : 100% of hosting accounts located in Server ww33 have already been transferred to Server ww00 & are already online.

NOTE  :

When your website is online, please allow 12-48 hours for your domain to become fully stable. Please avoid editing/updating your website during this period, because your new edited contents may disappear repeatedly. Kindly wait until it becomes fully stable ya.

 




(Versi B. Melayu)
Salam, klien NetKL yang dihormati.

Sila ambil perhatian bahawa datacenter akan melakukan 'network maintenance' selama satu (1) jam pada Khamis ini (6/12/2018), di server2 berikut :

1.30pm hingga 2.30pm (waktu Malaysia) : Server  ww33, server ww66, server ww77, and server ww88 sahaja.

7.30pm hingga 8.30pm (waktu Malaysia) :  Server  ww55 sahaja.

 

Server2 lain (yang tidak dinyatakan di atas) tidak akan terjejas dengan aktiviti maintenance ini.

Dalam tempoh satu (1) jam ini, sambungan internet di datacenter (untuk server2 di atas) akan dipadam, menyebabkan tiada akses ke semua website, cPanel & FTP.

Anda disarankan membuat segala persiapan/langkah yang patut, bagi meminimumkan kesulitan yang mungkin akan anda hadapi, lebih-lebih lagi, jika anda mengadakan kelas/seminar, atau, iklan.

Harap maklum.

Yang benar,

NetKL Network

Update :

2.30pm : Server ww66 & server ww77 sudah kembali online & berfungsi dgn baik.

3.30pm : Server  ww33 & server ww88 masih offline. Datacenter maklumkan, mereka perlukan lebih masa untuk siapkan kerja2 maintenance, dan sedang cuba lakukan secepat mungkin. Maaf di atas kesulitan.

5.05pm : Server ww88 sudah kembali ONLINE. Manakala, server ww33 masih offline. Datacenter maklumkan, mereka perlukan lebih masa untuk siapkan kerja2 maintenance, dan sedang cuba lakukan secepat mungkin. Maaf di atas kesulitan

8.16pm : Server ww33 masih offline. Datacenter maklumkan, mereka perlukan lebih masa untuk siapkan kerja2 maintenance, dan sedang cuba lakukan secepat mungkin. Maaf di atas kesulitan.

11.38pm : Server ww33 masih offline. Datacenter maklumkan, mereka perlukan lebih masa untuk siapkan kerja2 maintenance, dan sedang cuba lakukan secepat mungkin malam ini, atau menjelang pagi. Insya-Allah. Maaf di atas kesulitan.

7 Disember 2018 :

12.12am : Oleh kerana datacenter ambil masa terlalu lama untuk menghabiskan kerja2 'network maintenance' ke atas Server ww33, NetKL buat keputusan untuk memindahkan akaun2 hosting yang berada di dalam Server ww33 ke dalam server yang baru (iaitu Server ww00). 

12.26am : Proses transfer bermula (mengikut urutan).

9.08am : 63% akaun hosting yang berada di Server ww33 telah pun online. Baki 37% lagi masih dalam progress (ikut queue). Jika anda mahu 'jump queue' (untuk percepatkan restore akaun hosting anda dahulu), sila hantarkan permintaan tersebut melalui Ticket (email). Maaf di atas kesulitan.

11.06pm : 100% akaun hosting yang terletak di Server ww33 telah pun selesai dipindahkan ke Server ww00 & sudah pun online.

NOTA :

Setelah website anda sudah online, sila benarkan 12-48 jam untuk domain anda stabil sepenuhnya. Dalam tempoih ini, sila elakkan edit website, kerana konten baru yang anda masukkan itu mungkin akan hilang berulang kali. Sila tunggu hingga ia stabil sepenuhnya ya.



Sunday, December 2, 2018







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