(English version)
Dear valued clients,
Please be informed that; from 22 May until 3 June 2013, there will be delays in responding to your email, whereas calls/SMS service will not be available at certain period.

Below are the exact schedules :

From 22 May (3pm) until 23 May (3am) :
- Calls & SMS will not be available
- but you can send email to support@netkl.com as usual (and expect delayed response within 12 - 24 hours)

From 23 May (3am) until 28 May 2013 (1.30pm) :
- You may send email to support@netkl.com as usual (and expect delayed response within 8 - 12 hours)
- calls are for URGENT matters only (Toll-FREE No : 1-800-816-118)
- SMS is NOT available.

From 28 May 2013 (1.30pm) until 29 May (1am) :
- Calls & SMS will not be available
- but you can send email to support@netkl.com as usual (and expect delayed response within 12 - 24 hours)

From 29 May (1am) until 3 June (3am) :
- You may send email to support@netkl.com as usual (and expect delayed response within 8 - 12 hours)
- calls are for URGENT matters only (Toll-FREE No : 1-800-816-118)
- SMS is NOT available.

From 3 June (3am) until 3 June (9pm) :
- Calls/SMS will not be available
- but you can send email to support@netkl.com as usual (and expect delayed response within 12 - 24 hours)

IMPORTANT! : If you have any domain or hosting which expires within 22 May to 3 June, we would advise you to make renewal payment BEFORE 22 May, to avoid service interruption/disruptions, due to the above delayed response.

Sorry for any inconvenience caused.

Should you need further info/assistance, please do not hesitate to contact us back.


-------------
Thanks, and best regards,

NetKL Hosting | Quality Hosting at a Budget Price

Toll FREE Call : 1-800-816-118 (calling from within Malaysia only)
International Call : +6019-33 NETKL ( or +6019-33 63855) (calling from outside Malaysia only)
SMS : +6019-33 63855
Email: support@netkl.com or sales@netkl.com
Website: http://www.netkl.com

Frequently-Asked Questions (FAQs) :

1) I forgot my cPanel password. How to retrieve/change my cPanel password?
http://www.netkl.org/cara-reset-password-cpanel/

2) This page can't be displayed
http://www.netkl.org/masalah-this-page-cant-be-displayed/

3) "Your connection to this server has been blocked in this server’s firewall"
http://www.netkl.org/masalah-your-connection-to-this-server-has-been-blocked-in-this-servers-firewall/

4) 'Bandwith limited exceeded'
http://www.netkl.org/masalah-bandwidth-limit-exceeded/

5) Disc Space over quota
http://www.netkl.org/disc-space-over-quota/

6) How to use cPanel?
http://billing.netkl.com/tutorials.php

7) How to create website?
http://www.netkl.com/webdesign.html#2

8) How to create/view/send/receive email?
http://www.netkl.com/tutorials/cpanel/cpanel-x3-webmail.html

http://billing.netkl.com/knowledgebase/130/How-to-Setup-Email-in-Outlook-Express.html (make sure you do Step 5, 10, dan 12 correctly)
http://billing.netkl.com/knowledgebase/140/How-to-Setup-Email-in-Outlook-Express-using-IMAP.html (make sure you do Step 5, 10, dan 12 correctly)

9) How to install WordPress?
http://www.netkl.com/tutorials/How_to_Install_WordPress_on_a_Domain/How_to_Install_WordPress_on_a_Domain.html

10) How to change my blogspot URL (eg. xxxx.blogspot.com) to custom domain (eg. www.mydomain.com) ?
http://www.netkl.org/cara-tukar-url-blogspot-kepada-custom-domain/

 


 

(Versi B. Melayu)
Kepada pelanggan NetKL yg dihormati,
Harap maklum bahawa; bermula 22 Mei sehingga 3 Jun 2013, akan terdapat kelewatan membalas email2 anda, di atas sebab2 yg tidak dapat dielakkan. Manakala khidmat panggilan telefon/SMS/whatsapp juga akan terganggu dari masa ke semasa.

Di bawah adalah jadual gangguan yg akan berlaku :

Dari 22 Mei (3pm) sehingga 23 Mei (3am) :
- panggilan telefon & SMS tidak akan berfungsi
- tetapi, anda boleh sahaja hantar email ke support@netkl.com seperti biasa (cuma, balasan email mungkin akan ambil masa 12 - 24 jam. Harap bersabar ya)

Dari 23 Mei (3am) sehingga 28 Mei 2013 (1.30pm) :
- anda boleh hantar email ke support@netkl.com seperti biasa (balasan email mungkin akan ambil masa 8 - 12 jam)
- panggilan telefon hanya utk urusan MUSTAHAK sahaja (No. Talian Bebas : 1-800-816-118)
- SMS tidak akan berfungsi.

Dari 28 Mei 2013 (1.30pm) sehingga 29 Mei (1am) :
- panggilan telefon, SMS tidak akan berfungsi
- tetapi, anda boleh sahaja hantar email ke support@netkl.com seperti biasa (cuma, balasan email mungkin akan ambil masa 12 - 24 jam. Harap bersabar ya)

Dari 29 Mei (1am) sehingga 3 Jun (3am) :
- anda boleh hantar email ke support@netkl.com seperti biasa (balasan email mungkin akan ambil masa 8 - 12 jam)
- panggilan telefon hanya utk urusan MUSTAHAK sahaja (No. Talian Bebas : 1-800-816-118)
- SMS tidak akan berfungsi.

Dari 3 Jun (3am) sehingga 3 Jun (9pm) :
- panggilan telefon & SMS tidak akan berfungsi
- tetapi, anda boleh sahaja hantar email ke support@netkl.com seperti biasa (cuma, balasan email mungkin akan ambil masa 12 - 24 jam. Harap bersabar ya)

PENTING! : Jika anda mempunyai mana2 domain atau hosting yg akan expired dalam tempoh 22 Mei sehingga 3 Jun, kami nasihatkan agar anda membuat bayaran renewal awal, SEBELUM 22 Mei, bagi mengelakkan gangguan servis, akibat kelewatan respon kami nanti.

Harap maaf di atas kesulitan yg timbul.

Jika anda ada sebarang pertanyaan, sila hubungi kami semula pada bila2 masa.


-------------
Salam hormat,


NetKL Hosting | Quality Hosting at a Budget Price

Toll FREE Call : 1-800-816-118 (calling from within Malaysia only)
International Call : +6019-33 NETKL ( or +6019-33 63855) (calling from outside Malaysia only)
SMS : +6019-33 63855
Email: support@netkl.com or sales@netkl.com
Website: http://www.netkl.com

Soalan Lazim (FAQs) :

1) Saya lupa password cPanel. Bagaimana cara utk dapatkan atau ubah password cPanel?

http://www.netkl.org/cara-reset-password-cpanel/

2) This page can't be displayed
http://www.netkl.org/masalah-this-page-cant-be-displayed/

3) "Your connection to this server has been blocked in this server’s firewall"
http://www.netkl.org/masalah-your-connection-to-this-server-has-been-blocked-in-this-servers-firewall/

4) 'Bandwith limited exceeded'
http://www.netkl.org/masalah-bandwidth-limit-exceeded/

5) Disc Space over quota
http://www.netkl.org/disc-space-over-quota/

6) Bagaimana mahu guna cPanel?
http://billing.netkl.com/tutorials.php

7) Bagaimana nak bina website?
http://www.netkl.com/webdesign.html#2

8) Bagaimana nak create/view/hantar/terima alamat email?
http://www.netkl.com/tutorials/cpanel/cpanel-x3-webmail.html

http://billing.netkl.com/knowledgebase/130/How-to-Setup-Email-in-Outlook-Express.html (pastikan anda buat Step 5, 10, dan 12 dgn betul)

http://billing.netkl.com/knowledgebase/140/How-to-Setup-Email-in-Outlook-Express-using-IMAP.html (pastikan anda buat Step 5, 10, dan 12 dgn betul)

9) Bagaimana nak install WordPress?
http://www.netkl.com/tutorials/How_to_Install_WordPress_on_a_Domain/How_to_Install_WordPress_on_a_Domain.html


10) Bagaimana nak tukar URL blogspot (cth: xxxx.blogspot.com) kepada custom domain (cth: www.mydomain.com) ?
http://www.netkl.org/cara-tukar-url-blogspot-kepada-custom-domain/



Monday, May 20, 2013







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