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can I edit/manage my own DNS?
1) Yes. You can manage via domain's control panel.2) Yes. You can manage your own DNS...
Can I upgrade my account at any time?
You can upgrade your account at any time. It will take only few minutes. Just pay the price...
Can I use my own PHP and CGI script?
Yes, certainly! We also do provide various pre-installed script (eg. Fantastico/Installatron)...
Do you do website backup?
YES. We do full backup everyday (Monday - Sunday).If required, you may always download the backup...
Do you guarantee that the hosting package price you offered will not change/increase in future?
Once you have registered & paid for a package, we guarantee that the price you need to pay...
Do you offer 24/7 technical support?
Yes, we do offer 24/7 technical support. At any time, if there is any problem with your or one of...
Do you offer Money-Back-Guarantee?
Since the registrar's policy does NOT offer Money-Back-Guarantee once domain has been activated,...
Do you offer Windows hosting?
No. For now, we only provide Linux hosting.
Do you support International domain names and clients?
We support all domain name extensions from around the world.
How do I create MySQL Database?
Kindly watch the tutorial video at : http://www.netkl.com/demo/cpanel/12CreateDatabase.htm
How long would it take for my account to be activated?
You hosting account will be activated in 30 minutes (the earliest) and 12 hours (the latest)...
How many domains that I can use in a single webhosting account?
Depending on the plan you subscribed. Basic Plan allows only 1 domain. However, you can add-on...
I have already had a domain name. What do I need to do now?
Since you have had a domain name, you only need to key-in your domain name during your webhosting...
I have already had a domain. Am I entitled for any discount, if I want to buy a web hosting?
No. Our price is fixed (with or without the domain registration), as we are giving away domain...
If I upgrade my hosting plan, will my existing data be lost?
No. All data will remain the same. No lost.
The Bandwith Rate given to every package is for use for how long?
The Bandwith Rate is for 1 month. Every beginning of a month, the bandwith calculation will be...
What currency are the prices in?
All prices listed are in RM (Ringgit Malaysia), except when you make payment using Paypal, where...
Where is your server located?
All of our servers are located at TMnet Datacenter, Brickfield, Kuala Lumpur & Cyberjaya.
which control panel is better? cPanel or DirectAdmin?
They are about the same. cPanel is more graphical, whereas Directadmin is more...
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